Introduction and Terminology
This Privacy Policy applies to the services provided by Wolf Global ("Wolf Global," "we," "us," or "our") and governs how we collect, use, and protect personal information across our platforms, which are defined as:
- Website (https://wolfglobal.org): The general Wolf Global website, including blogs and informational content related to our services.
- Web App Platform (https://app.wolfglobal.org): The platform where users can purchase Instagram engagement services, including likes, comments, views, and other social media growth tools.
- Engagement Pods (Telegram): Telegram-based engagement pods that allow users to participate in like-for-like, comment-for-comment, and view-for-view exchanges on Instagram to boost engagement.
By using any of these services, you consent to the collection, use, and protection of your personal information as outlined in this Privacy Policy.
Personal Information Collection and Use
We collect personal information to operate, provide, and improve our services. The type of information we collect, and how it is used, depends on the platform you are interacting with. This data is used strictly for service delivery, analytical insights, and customer support.
- Website (wolfglobal.org):
- Information Collected: We collect information such as IP addresses, browsing activity, and general interactions with the content of our website (e.g., blog visits, page views).
- Use: This information is used to analyze website performance, enhance user experience, and optimize content. No personal identifiable data is collected unless you choose to contact us directly through a form or email.
- Web App (app.wolfglobal.org):
- Information Collected: We collect personal data such as your Instagram username, email address, billing information, engagement data (likes, comments, views), and activity on the platform.
- Use: This information is used to process payments, deliver purchased engagements, maintain service logs, provide support, and track your engagement orders. We may also use this data for analytics to improve the platform, offer personalized services, and understand user behavior.
- Engagement Pods (Telegram):
- Information Collected: We collect your Telegram handle, Instagram username, and interactions within the pods, such as the number of likes, comments, or views exchanged.
- Use: This data is used to facilitate engagement cycles, ensure compliance with pod rules, and provide support. We may also collect pod interaction data to analyze pod efficiency and improve group dynamics.
Data Sharing and Disclosure
We prioritize your privacy and do not sell, rent, or trade your personal information to third parties. However, your data may be shared under specific circumstances:
- Service Providers: We may share your personal data with trusted third-party service providers to help us operate our website, app, and engagement pods, including payment processors (e.g., Paddle), analytics providers (e.g., Google Analytics), or customer support tools.
- Legal Compliance: We may disclose personal information if required by law, including to comply with any legal process, government request, or enforcement of our Terms of Service, or to protect our rights, property, or the safety of our users or others.
- Fraud Prevention and Security: We may share information to prevent fraud, unauthorized access, or potential threats to our systems.
- Mergers or Business Transfers: In the event of a business transition such as a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction.
Data Retention and Protection
We retain personal information only as long as necessary for the purposes described in this Privacy Policy, or as required by law. After that period, your data will be securely deleted or anonymized.
- Data Retention Periods:
- Website: Data collected through browsing (e.g., cookies, IP addresses) is retained for up to 12 months for analysis and improvement.
- Web App: Personal information related to accounts, orders, and engagement data is retained for the duration of your account’s active status, plus 5 years for legal compliance.
- Engagement Pods: Data collected from pod participation is retained as long as you are an active participant in the pods.
- Security Measures:
- We implement industry-standard security measures, including encryption, secure storage, and firewalls to protect your data from unauthorized access, disclosure, or alteration.
- While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining a secure environment for your data.
Cookies and Tracking Technologies
Our website and web app platform use cookies and other tracking technologies, such as web beacons and pixels, to improve user experience and collect information about your interaction with our services.
- Google Analytics: We use Google Analytics to track and analyze visitor behavior, which helps us optimize the user experience. Information collected by Google Analytics includes browsing activity, session duration, and referral sources. Users can opt out by adjusting browser settings, although this may impact the functionality of certain features.
- Cookie Preferences: Users can manage or disable cookies through browser settings. However, please note that disabling cookies may reduce the functionality of some features of our website and platform.
User Rights and Access
Users have the right to request access, correction, or deletion of their personal information as permitted by applicable law.
- Access: You can request to know what data we hold about you by contacting us at support@wolfglobal.org.
- Correction: You can request corrections to any inaccurate or outdated information.
- Deletion: You may request deletion of your personal data. However, certain information may be retained for legal or operational reasons (e.g., transaction records, fraud prevention).
Requests will be processed within a reasonable timeframe (typically within 30 days).
International Data Transfers
As a global business, your information may be transferred and stored in countries outside of your own, including countries that may not offer the same level of data protection as your home country. By using our services, you consent to these transfers. We ensure that any data transfers comply with applicable privacy laws and that your information remains protected.
Service-Specific Data Usage
- Web App (app.wolfglobal.org): Users purchasing engagements or subscribing to plans acknowledge that data related to their Instagram activity, purchases, and engagements may be used to ensure the fulfillment of services. We do not store your Instagram login credentials, nor do we perform any unauthorized actions on your behalf.
- Engagement Pods (Telegram): Data related to your participation in engagement pods is used solely to manage pod activities and engagement cycles. Users engaging in inappropriate or abusive behavior may have their participation restricted or terminated.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services or comply with legal requirements. All updates will be posted on our website. We encourage users to review this policy periodically to stay informed of how we protect your data.
Limitation of Liability
By using our services, including the website, web app, and engagement pods, you agree that Wolf Global, its owners, employees, or affiliates shall not be held liable for any damages resulting from the use of our services. This includes but is not limited to:
- Loss of profits, business, data, or other intangible assets.
- Actions taken by third-party platforms such as Instagram, including account suspensions, restrictions, or bans.
- Issues arising from factors beyond our control, including but not limited to Instagram outages, legal requirements, or actions by other service providers.
Our services are provided on an "as-is" and "as-available" basis, and we disclaim all warranties, express or implied, to the fullest extent permissible by law.
Contacting Us
If you have any questions or concerns regarding this Privacy Policy or the way your personal data is handled, please contact us at:
Email: support@wolfglobal.org
We welcome your feedback and are committed to continuously improving our privacy and security practices.
