Wolf Global Refund Policy

At Wolf Global, we strive for transparency and fairness in all our interactions with customers. To allow users to fully experience our services before committing to any purchase, we provide free credits upon sign-up. These credits enable users to test our services risk-free. However, once a purchase is made beyond the use of free credits, certain limitations on refunds apply to ensure the integrity of our business.

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Free Testing via Credits

We encourage all users to explore our Platform using the free credits provided at sign-up. These credits allow users to fully experience our engagement services without requiring a purchase.

Once users activate a paid campaign—via BoostLab services—refunds will generally not be issued. However, we understand there may be situations where users encounter issues, and we are committed to addressing these on a case-by-case basis.

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Refunds for BoostLab Campaigns

1. Failed Orders:
   • If a BoostLab campaign fails to process due to reasons within our control (e.g., technical issues), the full amount will be refunded to your wallet balance on the Platform.
   • Wallet funds can be used for future campaigns but are non-refundable and cannot be withdrawn as cash.
2. Refunds for User Actions:
   • Orders that fail due to user actions—such as changing your Instagram username, making your account private, or deleting the post/reel during an active campaign—are not eligible for refunds.
   • Users are responsible for ensuring their Instagram settings remain consistent while their orders are being processed.

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Service Delivery Times and Delays

1. Standard Delivery Time:
   • We aim to deliver and complete all campaigns within 24 hours of activation/order placement. However, there may be rare cases where it takes longer to complete a given campaign.
2. Compensation for Delays:
   • If a BoostLab campaign is not successfully completed within 48 hours, we will credit your account with free credits as compensation. Refunds will not be issued for such delays.
3. Instagram or Meta Outages:
   • Delays or service failures caused by Instagram or Meta outages will not qualify for refunds. In these cases, delivery times may be extended until the services are restored, and no refunds or free credits will be issued for such delays.

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Exceptional Cases

We understand that unexpected issues may arise. While we adhere to our general refund policy, we are open to reviewing individual cases. In exceptional situations where services have clearly failed due to reasons beyond your control and beyond normal operational issues, partial refunds or service credits may be considered at our discretion.

To discuss any issues, please contact us at support [at] wolfglobal.org, and we will make every effort to address your concerns in a timely and fair manner.

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Final Statement

At Wolf Global, we are committed to delivering high-quality services and ensuring a positive customer experience. While all sales are final and refunds are limited, we are here to resolve any issues you may encounter and ensure your engagement strategy is successful.

If you have any questions or concerns regarding this policy, please reach out to us at:
Email: support [at] wolfglobal.org

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