Wolf Global Refund Policy
At Wolf Global, we strive for transparency and fairness in all our interactions with customers. To allow users to fully experience our services before committing to any purchase, we provide free credits upon sign-up. These credits enable users to test our services risk-free. However, once a purchase is made beyond the use of free credits, certain limitations on refunds apply to ensure the integrity of our business.
Free Testing via Credits
We encourage all users to explore our Platform using the free credits provided at sign-up. These credits allow users to fully experience our engagement services without requiring a purchase.
Once users make a purchase—whether for BoostLab services or subscription plans—refunds will generally not be issued. However, we understand there may be situations where users encounter issues, and we are committed to addressing these on a case-by-case basis.
Refunds for Subscription Cancellations and Downgrades
We provide flexibility when managing subscriptions, allowing users to cancel or adjust their plans at any time. However, refunds are limited in certain situations:
- Subscription Cancellations:
- You may cancel your subscription at any time through the Platform.
- After cancellation, you can choose to:
- Continue receiving services until the end of the current billing cycle (no refund will be issued for the unused portion), or
- Terminate the service immediately.
- No refunds will be provided for early cancellations.
- Downgrades:
- If you downgrade your plan, the change will take effect in the next billing cycle.
- No refunds or credits will be issued for any balance from the current, higher-priced plan.
- Upgrades:
- If you upgrade your plan, the difference in cost will be calculated prorated based on the time remaining in the billing cycle.
- The upgraded plan will take effect immediately upon purchase, and the additional fee will be charged accordingly.
Refunds for BoostLab Orders
- Failed Orders:
- If a BoostLab order fails to process due to reasons within our control (e.g., technical issues), the full amount will be refunded to your wallet balance on the Platform.
- Wallet funds can be used for future services but are non-refundable and cannot be withdrawn as cash.
- Refunds for User Actions:
- Orders that fail due to user actions—such as changing your Instagram username, making your account private, or deleting the post/reel during the service—are not eligible for refunds.
- Users are responsible for ensuring their Instagram settings remain consistent while their orders are being processed.
Service Delivery Times and Delays
- Standard Delivery Time:
- We aim to deliver all engagement services within 24 hours of a post being published. However, there may be rare cases where it takes longer to complete an order or subscription engagement.
- Compensation for Delays:
- If a BoostLab order or subscription’s engagement services are not delivered within 48 hours, we will credit your account with free credits as compensation. Refunds will not be issued for such delays.
- Instagram or Meta Outages:
- Delays or service failures caused by Instagram or Meta outages will not qualify for refunds. In these cases, delivery times may be extended until the services are restored, and no refunds or free credits will be issued for such delays.
Exceptional Cases
We understand that unexpected issues may arise. While we adhere to our general refund policy, we are open to reviewing individual cases. In exceptional situations where services have clearly failed due to reasons beyond your control and beyond normal operational issues, partial refunds or service credits may be considered at our discretion.
To discuss any issues, please contact us at support [at] wolfglobal.org, and we will make every effort to address your concerns in a timely and fair manner.
Final Statement
At Wolf Global, we are committed to delivering high-quality services and ensuring a positive customer experience. While all sales are final and refunds are limited, we are here to resolve any issues you may encounter and ensure your engagement strategy is successful.
If you have any questions or concerns regarding this policy, please reach out to us at:
Email: support [at] wolfglobal.org
